30days returns and 1 years guarantee

HCM Product Return and Warranty Policy

To provide a high-quality service experience, HCM hereby announces the return and warranty policy applicable to all its products:

1. 30-Day Hassle-Free Return Service

• Users can apply for a return or exchange within 30 days from the date of receipt.
• The return or exchange application must meet the following conditions:
  1. The product and accessories (such as packaging box, manual, etc.) should remain intact and undamaged.
  2. Provide valid proof of purchase (such as order number, receipt, etc.).
• If the return or exchange is due to a product quality issue, HCM will cover the round-trip shipping cost.

2. Standard Warranty Policy

• All HCM products come with a 1-year warranty from the date of purchase (based on valid proof of purchase).
• The warranty covers repairs or replacements due to product quality issues, but the following situations are not covered:
  1. Damage caused by improper use, misuse, or unauthorized disassembly.
  2. Damage due to force majeure (such as natural disasters).
  3. Unauthorized repairs or modifications.

3. Extended Warranty for the First 1000 Users

• The first 1000 users who purchase HCM products, with a valid order number, will enjoy an additional 1-year extended warranty for free, totaling 2 years of warranty.
• The extended warranty scope is consistent with the standard warranty.

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If you need to apply for a return, exchange, or warranty service, please contact our customer service team ！