30days returns and 1 years guarantee
HCM Product Return and Warranty Policy
To provide a high-quality service experience, HCM hereby announces the return and warranty policy applicable to all its products:
1. 30-Day Hassle-Free Return Service
- Users can apply for a return or exchange within 30 days from the date of receipt.
- The return or exchange application must meet the following conditions:
- The product and accessories (such as packaging box, manual, etc.) should remain intact and undamaged.
- Provide valid proof of purchase (such as order number, receipt, etc.).
- If the return or exchange is due to a product quality issue, HCM will cover the round-trip shipping cost.
2. Standard Warranty Policy
- All HCM products come with a 1-year warranty from the date of purchase (based on valid proof of purchase).
- The warranty covers repairs or replacements due to product quality issues, but the following situations are not covered:
- Damage caused by improper use, misuse, or unauthorized disassembly.
- Damage due to force majeure (such as natural disasters).
- Unauthorized repairs or modifications.
3. Extended Warranty for the First 1000 Users
- The first 1000 users who purchase HCM products, with a valid order number, will enjoy an additional 1-year extended warranty for free, totaling 2 years of warranty.
- The extended warranty scope is consistent with the standard warranty.
If you need to apply for a return, exchange, or warranty service, please contact our customer service team !