FAQs

FAQs

1. What is the delivery time for HCM products?
   - The delivery time is approximately 7-12 days after shipment via EMS, DHL, or FedEx.

2. Can I track my HCM order?
   - Yes, after placing an order, you will receive a confirmation email with a tracking number to monitor your shipment status.

3. Does HCM offer free shipping?
   - Yes, we offer free shipping to over 30 countries using EMS, FedEx, or DHL.

4. Which countries are eligible for HCM's free shipping?
   - Free shipping is available to countries such as the United States, United Kingdom, Canada, Australia, Germany, and many more.

5. What logistic partners does HCM use for shipment?
   - We ship our products using EMS, DHL, and FedEx.

6. How soon after placing an order does HCM ship the products?
   - Products are shipped within 48 hours of order placement.

7. What should I do if my order is delayed?
   - If your order is delayed, please contact our customer service for assistance and further information.

8. Can I change my shipping address after placing an order?
   - Please contact our customer service as soon as possible to update your shipping address before the order is dispatched.

9. What happens if my package is damaged during shipping?
   - If your package arrives damaged, please contact our customer service within 48 hours for a resolution.

10. Does HCM ship to remote or rural areas?
    - We strive to reach as many areas as possible. Please check with our customer service to confirm if we can deliver to your specific location.